A teen has waged a war with the fashion reseller Poshmark on TikTok over claims that the $1,150 Chanel bag she tried to sell on the site w...
A teen has waged a war with the fashion reseller Poshmark on TikTok over claims that the $1,150 Chanel bag she tried to sell on the site was returned to her with the purse missing from the box.
Olivia Broberg, a 19-year-old from Los Angeles, shared her story in a now-viral video, alleging that someone took her red handbag out of the box and replaced it with a roll of packing tape before sending it back to her.
'I sold a red Chanel handbag on Poshmark to have a little extra cash because I needed it — coronavirus — and the buyer complained, saying it was scratched — it wasn't — and returned it,' she says in the clip, which has been viewed more than 1.9 million times.
Claims: Olivia Broberg, 19, from Los Angeles, has alleged that the Chanel bag she tried to sell on Poshmark was returned to her with the purse missing from the box
Back and forth: Olivia sold the bag for $1,150, but the buyer claimed their was a scratch on it and returned it
Olivia turns the camera to the box she received, explaining that she had opened it when it first arrived to get the bag out
'Once I opened it, there was this paper and just a roll of tape. There is no bag inside,' she says. 'I filed multiple claims with Poshmark over this to try and get my money back 'cause my goods were stolen.'
According to the teen, Poshmark responded by dubbing her claim 'fraudulent' and banning her account after claiming they had opened an investigation into her case and determined that 'the correct item was shipped back' to her.
In a follow-up clip, Olivia posts one of the alleged letters Poshmark had sent her in regard to her numerous complaints, saying: 'It's cancel time. I can't with them.
Hitting back: In a now-viral TikTok video, Olivia slams Poshmark for initially calling her claim 'fraudulent' and banning her account after saying they'd opened an investigation into her case
Gone: When she turns the camera to toward the open box, she reveals their is a roll of packing tape instead of the designer handbag
The notice says that the company has reinstated her account, but 'there is not enough evidence' to support her claim. It advises her to file a police report and contact Poshmark after an officer has been assigned to her case.
'They were trying to make me go through this extremely lengthy process,' Olivia told BuzzFeed News. 'They were trying to bury me in bureaucracy. They were just going to silence me and side with the buyers.'
She explained to the outlet that she was afraid she had lost more than $1,000 when her red mini Chanel handbag went missing. She said she turned to TikTok to call out the company because she felt she 'didn't have any more options.'
After posting the video, the company contacted her on TikTok via direct message to say it would refund her.
Olivia celebrated her victory with another clip, saying: 'This will go down in goddamn internet history. TikTok defeated Poshmark. I am so proud of us!'
Hard to handle: In a letter that was allegedly sent to Olivia from Poshmark, the company initially accused her of making 'false claims'
Angry: In a follow-up clip, Olivia posts another one of the alleged letters Poshmark had sent her in regard to her numerous complaint, saying: 'It's cancel time. I can't with them'
A spokesperson for Poshmark told DailyMail.com via email that when a buyer purchases a luxury item that costs $500 or more on the site, the item is shipped from the seller directly to Poshmark HQ for authentification.
After the team confirms its authenticity, the item is shipped directly to the buyer. If the buyer does not find the item satisfactory, he or she has the option to ship it back to the seller directly for a full refund, which is what happened in Olivia's case.
'When the seller received the returned package directly from the buyer and contacted our customer service team, we conducted an internal investigation and came to a conclusion about the claim with the information we had,' the spokesperson said.
'Upon further assessment, we made the decision in good faith to release the earnings to the seller for the bag she would have otherwise sold, in addition to refunding the buyer.'
While Olivia has received a refund for the mini Chanel bag, it is still missing, and both she and the buyer insist they don't have it.
Win? Olivia received a refund after her video went viral. A spokesperson told DailyMail.com that it 'made the decision in good faith to release the earnings to the seller'
Mystery: Olivia celebrated her victory with another clip, though the bag is still missing. Both Olivia and the anonymous buyer insist they don't have it
The buyer, who wished to remain anonymous, told BuzzFeed News that they provided Olivia with evidence of the bag being boxed, packed, and scanned at USPS.
'I do not have her bag — and basing off facts alone, because I suspect she was irritated with the return, I was under the impression she replaced the roll of tape herself and [Poshmark] still decided to believe her and work with her,' the person deduced.
Olivia told the outlet that she does not have the bag, and while she and the buyer both suggested it might have gone missing at Poshmark's headquarters, the company explained that it isn't possible because the return was sent directly from the buyer to seller.
The spokesperson said dispute cases like this are 'very rare' and make up only 0.01 per cent of Poshmark orders.
'This is a highly unusual and unfortunate case and we sympathize with both parties involved,' the person noted.
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